All of our products are in stock unless otherwise noted on our website. Orders usually ship within 1 to 2 business days. We will send you a tracking number when your order is ready to ship.
We ship international orders via USPS First Class International. This service provides detailed tracking information while the package is in the USA and delivery confirmation in the destination country. There is no guarantee of detailed tracking information once the USPS transfers your package to the mail service outside of the USA. We recommend that you try your tracking number with the mail service in your home country to check for additional tracking information. Your package will have to go through customs which can be as quick as a few days, but can take several weeks as well. We have no control over the time it takes to clear customs and no way to monitor the packages progress. The entire shipping process usually take 1 to 5 weeks.
Once an item is sent to the shipping carrier the risk of loss is passed to the purchaser.
Taxes and Custom fees may apply in the destination country and must be paid by the recipient at the time of delivery. These charges are not included in the price of the merchandise or the cost of shipping.
Shipments to the United Kingdom: You must pay a 20% VAT on orders shipped to the UK. In addition, the Royal Mail charges a flat fee of £8 to collect the VAT. You will have to pay these charges at the time of delivery.
Please check your local tax and tariff laws for the most current information.
Tortoise Pads® has no control over the amount of taxes or fees charged by other countries.