If you are not completely satisfied with your order from Tortoise Pads®, you can return unused merchandise in its original condition with all the original packaging within 30 days from the receipt of your order. You must have a dated proof of purchase to return an item. We will only refund the cost of the merchandise and US sales tax. We will not refund shipping charges or import taxes and fees paid, except in the case of product defect. All refunds will be issued in the same payment method as the original payment. Contact Tortoise Pads® Customer Service to request a return authorization.
Keep in mind that when trying on your Tortoise Pads® padded shorts for size and fit you must wear additional underwear. We do not accept the return of soiled garments. If you use your Tortoise Pads® for any activity, you cannot return them, except in the case of product defect.
Holiday Extended Return Policy – Orders placed from November 1 through December 31 are given an extended return period and may be returned until January 31 of the following year. You must contact customer service to receive a return authorization.